Position: Program Assistant
Type of Position: PART TIME (15-20 hours/week)
Compensation: Paid hourly, commensurate with experience
Start Date: March 1st 2020 (Proposed)
Ontario Sailing is a not-for-profit, volunteer organization committed to the promotion and development of all aspects of boating and sailing. Ontario Sailing consists of over 200 member clubs, sailing schools, camps, charters & affiliates who represent over 10,000 member families. Ontario Sailing is the recognized provincial sport governing body responsible for sailing within the province of Ontario, and a member of Sail Canada, the national governing body. This is a responsibility we take seriously! We also take our role as an employer seriously, offering a range of benefits to our staff team.
This position requires a commitment to Ontario Sailing’s mission and values. Given the nature of the position, managing confidential information all offers of employment will be subject to the provision that the successful incumbent provides Ontario Sailing with a current and satisfactory Criminal Record Check at the time of hire.
Nature & Scope
Ontario Sailing is seeking a Program Assistant to join our team. Individuals in this role will have hands on responsibility for providing administrative support to our diverse programs and services. This will include tasks such as data entry, handling customer inquiries and administrative support for leadership courses. This position will require a professional team player with excellent attention to detail and communication skills.
Providing excellent customer service to inquiries via both phone and email regarding Ontario Sailing’s programs and services specifically related to coaches, instructors and athletes.
Maintaining the online files related to instructor and coach certifications and supporting members in confirmation of those certifications.
Supporting the organization with maintaining accurate data and the ability to generate reports and update staff on KPI’s.
Work with member organizations to support the creation of a course calendar hosted in locations across the province
Maintain polite and professional communication effectively with a wide range of people representing Ontario Sailing throughout the province via phone, email, and mail.
Handling additional office and communication tasks, as required such as meeting support, tracking participation and team parent communication
Work productively with other staff and volunteers to deliver high quality interactions
Completion of a post-secondary education in a related program
2 to 3 years minimum of professional administrative experience at a similar level
Excellent computer skills, especially with Microsoft Office and online tools.
Strong written and verbal communication skills, as well as excellent interpersonal skills
Strong experience and knowledge of websites and social media considered an asset
Sailing or other sport system knowledge considered an asset
Competencies for Success
Commitment to Service Excellence – Deliberately identifies and creates opportunities to enhance every individual’s experience demonstrating concern for satisfying one’s external and internal customers.
Initiative – Does the right thing at the right time without being asked.
Communication Excellence – The ability to express oneself clearly, concisely and professionally in conversations, interactions with others and business writing.
Teamwork – Actively builds teams and encourages open relationships for maximum organizational effectiveness.
Thoroughness – Ensuring that one’s work and information are complete and accurate; carefully preparing for meetings and presentations; following up with others to ensure that agreements and
commitments have been fulfilled.
Time Management – Demonstrates ability to get things done effectively and efficiently, which means the right things done at the right time, with the appropriate amount of time spent on them.
Other Requirements and Conditions
This position is considered part-time, there is some flexibility in the nature of the weekly schedule. All work will be based out of the Ontario Sailing office with rare travel during work hours with colleagues for meetings or events.
The role may require a small amount of physical activity for assistance with tasks such as event set up, program preparation and program delivery. Weekends, evening and flextime may be occasionally required for special events.
If you are interested in the opportunity to be considered to join our team please submit your letter of application and resume by Noon Monday February 10th to:
70 Unsworth Dr Unit 17, Hamilton ON L8W 3K4
We thank all applicants, however only those considered for an interview will be contacted. Please note all interviewees will be asked to provide references at their interview.
We are an equal opportunity employer. We welcome and encourage applications from people with disabilities. We will work with you to accommodate your needs in line with the goals of the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Should you require accommodation through the application or interview processes, or any stage of the recruitment process, please contact Ontario Sailing directly at 1-888-672-7245 or firstname.lastname@example.org.