Position: Member Services Coordinator
Type of Position: Full Time
Target Commencement: January 2022

Nature & Scope

This is a unique opportunity to work with two provincial sport organizations – Ontario Sailing and Row Ontario.

Row Ontario and Ontario Sailing have had an ongoing relationship over the last eight years to  serve member organizations from both provincial sports in areas of governance and overall operations. Utilizing their co-created COAST program, they are a model for other sports looking to support their members in their community-based organizations.  The intent is to provide support to members in all the business aspects of running a sports club. The goal is to support the clubs and help ensure their long term health and sustainablity. A typical day may deal with supporting members in their intiative on a wide range of topics such as safe sport, human resources, by-laws, and grant writing. The diversity of the work makes no day a typical day and gives lots of opportunity for growth and knowledge development.

The Member Services Coordinator position is a new role in response to the overwhelming success of the program. In both sports, members rely on the support, and we are committed to deliver! The successful candidate will work directly with the Member Services Manager and, in turn, over 200 member organizations. Teaming up with the Manager, you will deliver support to ensure compliance with legislation, meeting best practices, and supporting long-term sustainability. The member services team prides themselves on a strong service orientation in a professional, timely and thorough manner. We want to continue to build on the success and are looking for the right person to join us.

Key Responsibilities

  • Communication and promotion – share best practices with members and keep everyone up to date on a variety of topics through newsletter, social media, and presentations.
  • Writing, updating, and editing a wide range of documents, such as policies, to align with needs of both provincial sports and their members.
  • Research current topics and stay current on Regulations, legislation, and best practices on topics of interest to members and our organizations.
  • Support organizations in securing grants from researching and communicating opportunities to reviewing and editing applications.
  • Oversee the online COAST Resource Library, including but not limited to maintaining & updating documents and resources as well as creating new resources on both current and new topics.
  • Oversee the Membership process and documentation for both renewing and new members within both provincial organizations. This involves maintaining contact lists for targeted communications.
  • Manage the data and implement an action plan to support members based on information collected from members to help guide activity, education and follow up.
  • Assist in the review and editing of governance and operation documents for the members.
  • In both provincial organizations, take the lead role in supporting all virtual and in-person educational and development conferences. Deliver presentations as appropriate.

Click below for full Job Posting & Application Instructions

Member Services Coordinator

DEADLINE: Sunday January 16th 2022